Legal · Contact
Contact & Grievances
Real people read every message. Pick what you need, and we will open an email with everything we need to help you quickly. Nothing is sent until you press send in your own email app.
1 Write to us
Choose a topic to open a ready-addressed email:
- Help with the app
- Purchases and refunds (please include your
GPA.order number) - Privacy request
- Parents and children
- Security report
- Complaint or grievance
- Legal notice
Or write to support@epsilondevelopers.xyz.
2 Grievance Officer
If something has gone wrong and you would like it formally looked at, whether about a purchase, the app, or how your information is handled, write to our Grievance Officer.
| Designation | Grievance Officer, Epsilon Developers |
| support@epsilondevelopers.xyz, subject “Grievance” | |
| Acknowledgement | Within 48 hours |
| Resolution | Within 30 days (one month) |
| Postal address | Published with CrewPlay’s developer contact details on Google Play |
If you are not satisfied
- Purchases (India): the National Consumer Helpline, by calling 1915 or at consumerhelpline.gov.in, or a complaint to the consumer commission through e-Daakhil.
- Personal data (India): the Data Protection Board of India, once you have used our grievance process.
- EEA and UK: your data protection authority, or your local consumer body.
- Google Play charges: Google Play’s own help centre, for payments and unauthorised charges.
3 How quickly we answer
| You wrote about | First reply | Sorted by |
|---|---|---|
| Help with the app | 48 hours | As soon as we can |
| Purchases and refunds | 48 hours | 30 days |
| Privacy requests | 48 hours | 30 days |
| Grievances | 48 hours | 30 days |
| Security reports | 3 working days | See our security promises |
Epsilon Developers, based in India. We answer in English.