Refund Policy

• CrewPlay Premium: a one-time purchase, described in Terms of Use, section 9. It is not on sale at the moment, because CrewPlay has no ads and every game is free. If you bought it before, everything in this policy still applies to your purchase.
• Game unlocks: a one-time purchase that opens premium games, offered only while there are premium games to open.

Every payment is taken by Google Play, which is why most refunds also go through Google Play. Coins are earned by playing and cannot be bought.

1. Go to play.google.com and sign in with the account you paid with.
2. Open your profile picture → Payments & subscriptions → Budget & order history.
3. Find the CrewPlay order and choose Report a problem, then the option that fits, and say you would like a refund.

Google’s own refund help page has the latest steps. Google allows one refund per item: an item bought again after a refund cannot be refunded through Google a second time.

Use the contact page, which fills in an email for you, or write to support@epsilondevelopers.xyz with:

• your Google Play order number (it starts GPA.);
• the date of purchase and what you bought;
• what went wrong, and your phone model if something isn’t working.

We can refund orders through Google Play for up to three years after purchase, and the money goes back the way you paid.

• The purchase did not unlock, and Restore purchases does not fix it.
• You were charged more than once for the same product.
• It does not work on your phone as we described it, and we cannot fix that within a reasonable time.
• It is not what the Shop, the Premium screen or our policies said it was.
• An update took away what the purchase gave you and we did not replace it with something similar (Terms, clause 11.3).
• It was made without the account holder’s permission and you tell us promptly.

• You changed your mind long after buying and the purchase works as described. We still consider it, especially within 14 days.
• The same item has already been refunded once.
• There are signs of fraud or misuse of the refund process.
• The order is more than three years old, which is beyond what Google Play lets us refund.

None of this limits your statutory rights (section 11).

Google Play pays every refund back to the original payment method. Google usually decides a request within one to four days; how quickly the money then appears depends on your bank or payment method. When we issue a refund, we email to confirm it.

Once a purchase is refunded, Google removes it from your Google Account, so it no longer comes back with Restore purchases, and CrewPlay may stop honouring it. Your crew, coins and scores are not affected.

If you disputed the charge with your bank instead (a chargeback), Google may remove the purchase in the same way. Contacting us first is usually quicker.

Google Play reviews refunds for purchases a family member made by accident, and for charges you did not authorise (report those within 120 days). We help too. Our Children & Families page shows how to require a password or fingerprint for every purchase, and how Family Link approvals work.

• India. Under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, we will not refuse a refund for a purchase that is deficient or not as described. Our Grievance Officer acknowledges complaints within 48 hours and resolves them within one month. You can also contact the National Consumer Helpline (1915).
• EEA and UK. You may have 14 days to withdraw from a digital purchase. Google Play asks you, when you buy, to agree to immediate supply and to lose that right; your rights to a repair, replacement or refund for faulty content remain.
• Everywhere else. Your local consumer law applies alongside this policy, and wins wherever it gives you more.

Write to support@epsilondevelopers.xyz, or let the contact page fill in the email for you. We acknowledge every refund request within 48 hours and resolve it within 30 days.