The fine print, printed nicely.
Every CrewPlay policy in one place, written for people and not only for lawyers. Search a topic, or pick a policy. Each one starts with a short version.
Privacy Policy
What CrewPlay keeps on your phone, the few things that use the internet, and the rights you have wherever you live.
- Who we are and what this covers
- What stays on your phone
- What we receive, and what we never do
- Google Play: purchases, updates and reviews
- The Daily Challenge word
- Crew Link: a phone each
- Sharing and exporting
- Advertising
- Analytics and crash reports
- Permissions
- Children
- Your rights and choices
- Rights where you live
- How long things are kept
- Security
- Where information is processed
- This website
- Changes to this policy
- Contact and grievances
- Words we use
Terms of Use
The agreement between you and us: your licence to play, the house rules, coins, purchases and your consumer rights.
- About these terms
- Who can use CrewPlay
- Your licence to play
- House rules
- Crew Link
- Names and what you share
- Coins and in-game items
- Purchases
- CrewPlay Premium and game unlocks
- Refunds and cancellation
- Changes to CrewPlay
- Other companies’ services
- Our intellectual property
- Feedback and ideas
- Play safely
- Disclaimers
- Limitation of liability
- Ending these terms
- Changes to these terms
- Governing law and disputes
- General
- Contact and grievances
Data Safety
Every kind of data, where it goes (mostly nowhere), every permission, and exactly how we answered Google Play.
- The label on Google Play
- Follow the data
- Every type of data
- What uses a network
- Permissions
- Security practices
- Deleting your data
- What’s inside the app
- How we answered Google Play
- When this page changes
Refund Policy
Bought something that isn't right? Pick what happened and see exactly how to get your money back.
- What you can buy
- What happened?
- Within 48 hours: Google Play
- After 48 hours: ask us
- When we always refund
- When we may say no
- The timeline
- How refunds are paid
- After a refund
- Children and unauthorised purchases
- Your statutory rights
- Contact and response times
Children & Families
A plain guide for parents and carers: what CrewPlay does and doesn't do, and the settings that put you in charge.
- Can my child…?
- What CrewPlay knows about your child
- Crew Link at home
- Purchases and parental controls
- Screen time and wellbeing
- What’s in the games
- Our commitments under the law
- Questions from parents
Security & Disclosure
How CrewPlay is built to be safe, what we know it doesn't protect, and how to report a vulnerability safely.
- How CrewPlay is built
- What we know it doesn’t protect
- Reporting a vulnerability
- In scope and out of scope
- Safe harbour
- What we promise in return
- Staying safe as a player
Contact & Grievances
Pick what you need and we'll open an email with everything we need to help. Includes our Grievance Officer.
Still stuck?
Real people read every message, and we reply within 48 hours. Our Grievance Officer handles formal complaints within 30 days.
Contact & grievances